Terms of Service - Customers

Terms and Conditions

We would like to take this opportunity to Thank You for choosing!
By purchasing you agree to the following terms and conditions:

InCabinpets will transport (1) pet(s) weighing no more than 25 lb. (overweight fee applies to pets 20+ lb or over 14″ tall and must be pre-approved). If the weight or height of the pet is not disclosed prior to transport starting and the pet is considered oversized at the time of pickup the $75 oversized fee will apply and must be approved and paid before the pet is received or released from/by Pet Nanny.

Your pet will be accompanied in the cabin on a Commercial Airplane and seated with their Pet Nanny throughout flights. Your pet will be taken out of its carrier and carried by the Pet Nanny through the metal detector at the airport and returned to the carrier. The pet will be fed and given water as needed.

If the pet is not acclimated to a carrier or people and the Pet Nanny cannot take the pet out or place the pet back in the carrier to be cleared through security, the pet will not be transported, and No Refund will be issued for transport. If while in transit any incidentals such as biting or destruction of carrier take place, the owner of the pet will be responsible for all associated fees prior to the release of the pet. In some instances, with owners' consent, the pets may have to overnight with their Pet Nanny at one of our home bases. We do not give nor warrant a pet’s health guarantee, we do not bear nor are we to be held responsible for the pet’s health or appearance. We can only report any concerns or conditions to the above-named person(s).

It is very important that the Shipper and Receiver be at the airport at the time specified to pick up and drop off the pet to the Pet Nanny. If the shipper or receiver is not on time and is more than 15 minutes late after the agreed-upon time, a late fee of $150 is imposed to accommodate Pet Nanny and must be paid prior to us receiving or releasing the pet(s).

If any rescheduling needs to be made to the transport after payment is made, due to shipper or receiver needs, an additional fee may or may not be incurred. Any scheduling changes due to Air Carrier are completely out of the control of InCabinpets and will be communicated as soon as they arise. Rescheduling will be accommodated for transports not completed on time; however, NO REFUNDS ARE PERMITTED UNLESS WE ARE UNABLE TO PROVIDE SERVICE WITHIN (10) DAYS OF YOUR ORIGINAL SCHEDULED DELIVERY. Due to the nature of our business, if a transport is canceled by the shipper or receiver after payment is made there will be NO Refund issued. To keep our prices competitive, we use many methods to keep our fees low including but not limited to the purchase of non-refundable airline tickets, therefore we are unable to provide refunds of any kind. A $100 non-refundable booking fee is included in the cost of every flight.

The carrier that InCabinpets can provide as “Carrier Services” during your transport is included in the cost of transport (carrier is retained by InCabinpets at the transport end). If (2) pets are traveling together in a carrier the 2nd puppy is an additional $150. The carrier fee for pets weighing more than 19.9 lb. is $150. You may provide your own carrier that must be soft-sided and not larger than 18Lx12Hx12W (pre-approval needed for owner-supplied carriers) and must be airline approved.

Terms of Service - Nannies

Terms and Conditions

We would like to take this opportunity to Thank You for choosing!
By purchasing you agree to the following terms and conditions:

Terms of Service - Referral Partners

Terms and Conditions

We would like to take this opportunity to Thank You for choosing!
By purchasing you agree to the following terms and conditions:

The referral program is designed to reward users for bringing new customers and nannies to InCabinPets.com.

By referring customers and nannies to InCabinPets.com you and the person referred are subject to the following conditions:

All referring nannies will earn a $25 dollar one-time payment which is paid upon the nanny's competition of their first flight with InCabinPets.com.

All customer referrals will be paid based on the following tired levels upon completion of each referred customers pet flight with InCabinPets.com:

  • Customer referrals will be paid on the following tiered levels:
    • 1-10 customer referrals = $25/each
    • 11-25 customer referrals = $30/each
    • 26-35 customer referrals = $35/each
    • 35-50+ customer referrals = $40/each

Ready to get your Referral bonus? In Cabin Pets - Referral Program

Terms of Use of Website

1. Introduction

These Website Terms of Use (“Terms”) manage your visit to our Website on the following URL: https://www.incabinpets.com and form a legally binding agreement between you and InCabinPets, LLC (“we”, “us” or “our”) a United States limited and its registered address: 3028 Greenmount Avenue, Unit# 1025, Baltimore, MD 21218.

You also may read our General Terms and Conditions of Service and Privacy and Cookie Policy. In the case of inconsistent terms, the Privacy and Cookie Policy and General Terms of Service shall always prevail over these Website Terms of Use.

Any changes to these Terms will be applicable after they have been published on our Website. We recommend you to check this page regularly for the most recent version of these Terms. In case you do not agree with the Terms we advise you to leave our Website.

2. Website Access and Permitted Use

You acknowledge and agree that we provide only access to Visitors to our Website, including all content and information published thereon. InCabinPets retains all rights, titles, and interests in and to the contents of the Website. All information and content remain our exclusive property.

You must refrain from sharing, (re-) distributing, summarizing, or selling the Website’s content to any third party.

We claim all (intellectual property) rights, and you must refrain from breaching those rights. We may occasionally make requests as to which content and information you have in your possession and request the full deletion of such content and information.

As a Website visitor, you may access only for personal use our Website, including but not limited to its content, information, data, writings, images, and any other works you see or perceive. You must not exploit the aforementioned Website content for commercial purposes. Our Website is only intended to learn about Referral Factory’s services.

3. Indemnification and Disclaimer

Your visit and use of our Website are at your own risk, and we provide all the information and content on an “as is” basis. We do not give any representations or warranties of any kind regarding the Website and its information and content. You understand that our Website may not always be reachable, error-free, or without interruptions.

You acknowledge and agree to indemnify, defend and hold InCabinPets harmless from any responsibility, liability, loss, violation of these Terms, and third-party claim, including reasonable lawyers’ fees, arising from your access to and use of our Website, its information, and content.

4. Forbidden Use

By accessing the Website, you agree that you must not:
Violate these Website Terms of Use;
Modify, copy, create derivative works from, reverse engineer or decompile the Website and its contents, or otherwise discover any source code, or encourage any third party to do so;
Use or implement any automated system, including but not limited to robots, spiders, offline readers, crawlers, or any technology that accesses the Website in a manner that humans cannot reasonably conduct;
Use the Website in any manner that damages, put an excessive burden, or limits other people’s use of the Website;
Mirror the Website or publish any part of it on any other Website that is not under our control;
Attempt to gain unauthorized access to the Website;

5. Use of Logo and Marks

We may use for non-commercial purposes names, logos, and marks on our Website. If you find your company’s logo, name, or mark on our Website and you want to have it removed, please email us at [email protected] and we will immediately remove them after we have received such a request.

6. Severability Terms

If any part of these Terms is invalid or deemed unenforceable by a court, that part will be limited in scope, and the remainder of these Terms remains fully enforceable and legally binding.

7. Entire Agreement and Applicable Law

This document constitutes all the provisions between InCabinPets and you as a Visitor to our Website and its use. The internal laws of the Netherlands shall apply to these Website Terms of Use. The competent civil court in Amsterdam may hear any claim that may arise out of these Terms and the use of our Website.